Privacy Policy

Effective Date: April 14, 2025

Welcome to T-Ride! Your privacy is important to us. This Privacy Policy describes how we collect, use, and share information when riders and drivers use our ride-hailing services in Tanzania.

1. Information We Collect

a. Personal Information

We may collect your name, phone number, email address, and payment details when you create an account or use our services.

b. Location Data

We collect precise location data to match riders and drivers, track trips, and ensure safety. Location data is collected even when the app is in the background during active trips.

c. Usage Information

We collect information about how you use the app, including trip details, app interactions, and device information.

d. Driver Information

For drivers, we also collect vehicle information, identification documents, driver license details, availability status, earnings data, and driver ratings.

2. How We Use Your Information

• To provide and improve our ride-hailing services
• To process payments and receipts
• To communicate with you (trip updates, promotions, support)
• To ensure safety and prevent fraud
• To comply with legal obligations
• To verify driver identity and vehicle compliance
• To match riders with nearby available drivers
• To calculate and display driver earnings and trip history

3. Sharing of Information

We may share your data with:

• Drivers or Riders (for trip-related coordination)
• Payment processors
• Law enforcement (when legally required)
• Third-party service providers (analytics, marketing, cloud hosting)

4. Your Choices

You can update your account info, opt-out of marketing messages, and control location settings via your device. Please note, disabling location services may limit functionality during trips.

5. Data Security

We implement technical and organizational measures to protect your data. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your data as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.

7. Children’s Privacy

T-Ride is not intended for children under 18. We do not knowingly collect personal data from minors.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or by email.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: [email protected]

Thank you for using T-Ride!